Frequently Asked Questions

Customer Account

How do I create or access my customer account?

Simply navigate to the Customer Login page and either create your account by completing the form or enter your login information to access your existing account.

What if I’ve forgotten my password?

From the Customer Account login page, simply enter your email address you used to create your account then select to have your password emailed to you.

How do I order from your website if I don’t have an email address?

Because we use email addresses to verify all online purchases, you will need to telephone our customer service representatives in order to process your order if you do not have an email address.

Can I use my account to place an order for another person?

It is not recommended to use your primary account to place an order for another person.  A new account should be created for each separate travel party.

Can I save my itinerary and order it later? Is a saved package guaranteed?

Yes.  Once you have all the items in the cart you desire to save, select the “SAVE PACKAGE” option found on the left hand side of the page in the Current Package section.  When you return, login to your account and select “Orders” from the navigation to see your saved itinerary. Saved packages are not reserved or guaranteed, only reservations are guaranteed when an order has been paid in full on a debit or credit card.

What if my name is misspelled on my reservation?

It is important that the name on your reservation matches your government issued photo ID. Many venues require a photo ID to match the E-ticket in order to redeem the product. If you notice an error, please contact our customer service department immediately so we can correct the mistake or contact the venue.

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Reservations / E-Tickets

How will I know if the products I’ve selected are actually available?

The shows, attractions, activities and lodging products seen on our website only appear when real inventory exists, as controlled by the managers of those travel products. If you see it, it’s available.

This assures our customers that what they are able to select from our website is truly available and immediately secured upon purchase.

At what point are my reservations guaranteed with the products I’ve selected?

All theaters, attractions, lodging and hotel products are IMMEDIATELY notified of your purchase.  Our reservation system communicates directly to their reservation system in a number of different ways to lock in your reservations immediately.

How do I get my E-Tickets?

During checkout, you will be asked how you would like to receive your E-Tickets.  You may elect to print them straight from our website or have them emailed to you. You may also choose to have us mail them to you via standard US Postal service upon request, for an additional $2.

At the completion of your purchase, you will be automatically directed to a confirmation page.  On this page you will have the option to print your E-Tickets.  If you selected to receive them via email, you will also receive a separate email that will provide you a link to open your E-Ticket to print.  If you selected to receive them by mail, they will be promptly sent out the next business day and take 5-7 business days to receive.

What if I misplace my E-Tickets?

At any time you can log into your account, select “Orders” from the navigation menu and select your order number to re-open the order confirmation page.  From there you can open and print your E-Tickets.  You may also contact us at any time to have them emailed or mailed. Multiple E-Tickets do not grant you extra products. Only the purchase quantities will be redeemed.

How do I redeem my E-Tickets?

Each E-Ticket provides specific instructions on how to redeem your purchase under the “Note” section.  Typically, you present the E-Ticket anywhere a ticket purchase or check-in occurs with a photo ID.

What do I need to bring to check-in to a hotel?

You will need to bring your driver’s license and hotel E-ticket for check-in. Most hotels require a credit or debit card on file for any incidental expenses for fees owed directly to the property.

What is the age restriction for hotel check-in?

Most hotels require you to be at least 18 years old to check-in. There are a few properties that require you to be 21 to 25 to check-in, this age requirement will be listed under the description on the hotel page or FAQ section.

How do I make a request for a show or hotel?

Once you have selected your date and show time/lodging type, a seating or special needs box is available to write a request. We will gladly pass your request to the hotel, show or attraction when your reservation is placed. Each venue will do their best to honor your request but cannot guarantee that your requests will be accommodated.

What does reserved seating mean?

Each theater will assign you the best available seats at the time of your purchase. Some venues do not assign seats and are based on first come first serve basis the day of the show, but you will be made aware of this type of seating on your E-ticket under the “Note” section.

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Fees and Billing

Do you charge booking or ticketing fees?

When you select the product, the cost per item is displayed. Once you place that item into the cart, the tax amount is calculated and added to the overall total. There are NO ADDITIONAL FEES that are added to the order for tickets, vouchers, booking, mailing, processing or any other charge. The amount you see on your itinerary (shopping cart) is your final cost at checkout.

Do I have to pay sales taxes?

Yes. There are taxing laws which require the price for a product, ticket or lodging be displayed separate from the amount of tax collected in order to be accurate with tax collection and remittance. Therefore, tax is calculated and displayed separately from the price of the product, once it is placed in your shopping cart. You will NOT BE CHARGED any additional taxes beyond what is displayed in the shopping cart.

What are my payment options?

We currently accept all major credit cards including Visa, MasterCard, Discover, American Express, Diners Club, JCB and Maestro. In addition, you may also use your PayPal account. Debit cards bearing the Visa or MasterCard logo may also be used. Keep in mind that funds are immediately drawn from your account.

When will I be charged for my purchase?

Reserve Direct will instantly reserve and guarantee your reservations as you make them. In order to do this and assure the products you have selected are reserved for you, we collect payment at the time of order.

If I cancel, when will I see the credit posted?

When you make a cancellation, the credit portion of the order will remain on your account for one business day. After that point, a credit is issued back to the source of original payment, whether by credit card or PayPal. It could take up to 5 or 7 business days for the credit to appear, depending on your bank’s policies.

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Cancellations and Changes

Can I make a change to my order after purchase?

Yes. You can change your order at NO COST before the cancellation date. To modify number of tickets, admissions, rooms or number of nights, you must contact our customer service by telephone.

To change dates or times will require first canceling the original order and making a new order for the new date or time. This can be done from within your account or by contacting customer service by telephone.

Do you charge a fee to cancel my purchase?

For each product you have ordered, there is cancellation date listed. Any cancellations made by that date will receive a FULL REFUND with absolutely NO CANCELLATION FEES. There are a few products that we sell that are non-refundable. However, you will be made aware of that prior to order.

What happens if the show or activity is cancelled or rained out?

In the unlikely event that a show or activity is canceled or rained out, refunds will be handled based upon the discretion of the theater or attraction. Typically a full refund will become available or a future date or event may be offered.

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Privacy and Security

By using my email address, am I assured I won’t receive spam?

When creating your customer account, you will have the option to receive additional, promotional emails from us. If you do not select to do so, you will only receive emails related to your account, including order and E-Ticket information. You will not receive any other email as a result of using your email account with our company.

Is my customer account information confidential?

Yes. Reserve Direct understands the importance of privacy and the protection of your personal account information. We only disclose the necessary information to fulfill your purchase. For a full description of our Privacy Policy, click here.

Is this website secure from hackers, phishing or other threats?

Our website subscribes to a service provided by DigiCert called Secure Encryption & Identity Assurance. This service, the Extended Validation (EV) SSL Certificate, is indicated by the green address bar in your browser. This is the highest level of online security available on the web.

We are also tested daily with McAfee Secure, which tests our websites for vulnerabilities and other issues that help protect our customers. Reserve Direct is also rated as A+ through the Better Business Bureau.

Is your company a member of the Better Business Bureau?

Yes, Reserve Direct is an accredited member in good standing with the Better Business Bureau. Our current rating is an A+. Click here for a full report on our company.

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